Terms & Conditions

You assume the sole risk of making use or relying on the information, products and services available on this website. Pipaltree Beverages Pvt Ltd. makes no representations about the suitability, completeness, timelines, reliability, or accuracy of the information, products and described or contained in this site for any purpose, all information, products and services are provided in this site for any purpose, all information, products and services are provided β€œas is” without warranty of any kind, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non infringement.

Pipaltree Beverages Pvt Ltd endeavors to provide the most accurate, up to date information, products and services the site may contain inaccuracies, typographical errors, or outdated information. Moreover, Pipaltree Beverages Pvt Ltd may make modifications or changes to this site or changes to the site or the information on products and services described in this site at any time. Pipaltree Beverages Pvt Ltd is not responsible for typographical or pricing errors on the site; Pipaltree Beverages Pvt Ltd reserves the right to modify or cancel orders anytime including but not limited to the orders that contain incorrect prices or product descriptions, orders in which Pipaltree Beverages Pvt Ltd believes the customer has violated applicable law and orders that Pipaltree Beverages Pvt Ltd believes are harmful to Pipaltree Beverages Pvt Ltd or its vendors/suppliers/affiliates. Pipaltree Beverages Pvt Ltd also reserves the rights to modify/limit the number of items purchased or orders placed through this site.

All content on this website including the logo, graphics, text, design, belong to Pipaltree Beverages Pvt Ltd and are the intellectual properties of Pipaltree Beverages Pvt Ltd are protected by appropriate legislations. No part of the content shall be copied, downloaded, transmitted or published without prior, written permission from Pipaltree Beverages Pvt Ltd.

Pipaltree Beverages Pvt Ltd may at any time modify the terms and conditions (β€œTerms”) of the Service without any prior notification and the revised version shall be available on the site. In the event of you not agreeing to the revised terms, then you should stop using the site. By continuing the usage of this site you are agreeing to the revised terms and conditions.

Delivery & Shipping

1. Is there any kind of shipping fee charged?
Yes, usually we charge a nominal fee for shipping. But currently, we are offering FREE Shipping.

2. How long will it take for my order to arrive?
Delivery duration depends upon the destination. Approximately, orders in India are delivered within 3-5 business days.

3. How can I track my order?
Once you place an order on our website, you will be receiving alerts/updates via SMS as well as Email along with the tracking ID.

4. What are the payment methods available?
At the moment, we accept all Debit/Credit cards along with Net Banking, UPI and popular mobile wallets. We also offer COD across India with Free Shipping

5. Is COD available?
Yes, COD is available across India. All the payment for the orders shall be made either through online mode or COD

6. Can I change my address after placing an order?
Unfortunately, you cannot change the address once the order is placed. We are working on making our systems agile and flexible. We will notify you once we have this additional feature.

7. What happens when I submit an incorrect address?
In such unfortunate event, please drop an email at info@pipaltreebev.com and necessary action will be taken.

8. What is One-time purchase and Subscription?
One time purchase is where you buy the product only once and it ends there, subscription is where you get the product either on weekly or month basis without the hassle of coming up to the website and placing the order over and over again.

9. How does subscription work?
Your card will be linked to our website when you select a subscription plan, depending upon your plan, weekly or monthly, it will be charged automatically.

10. How long is the subscription for?
We have weekly and monthly plan

11. How long will I get a product if I the pick weekly plan?
Under the weekly plan, you will get the product every week for 12 months from the date of your first subscription.

12. Can I change my subscription plan?
Currently, modification of subscription plan is not possible.

13. Within how many days will I get my package after subscription to either weekly or monthly plan?
All shipments will get delivered within 5-7 days, ( for example : you have subscribed on 1st January for a weekly plan on Monday, Every Monday the products will be shipped to you and reach to you within 5-7 days, the same for Monthly, if you have subscribed on 1st January, Every 1st of each month for 12 months, the products will be shipped to you and reach with 5-7 days )

14. Got any question we missed??
Mail us at: info@pipaltreebev.com

Refunds & Cancellation

1. Can I cancel my order?
You may raise a cancellation request. However, once shipped, no orders can be cancelled.

2. How can I return my product?
Currently, we have a no return policy. Although, we do accept returns if the products delivered are tampered with. You may send an email to us with attached photos/videos of the damaged bottles

3. If I cancel my prepaid order, when would I receive the refund?
Once the cancellation request is approved by us, the refund would be processed within 2-4 business days.

4. What do I do when I get tampered/damaged goods?
We take these matters very seriously. We request you to send us an Email along with attached photos/videos as proof to info@pipaltreebev.com. Once our team verifies the proof sent, you would receive a refund or a replacement for the damaged products.

5. How can I cancel my subscription?
If you want to cancel your subscription, kindly raise a cancellation request which will be reviewed and processed within 2 business days

Privacy Policy

Intorduction:

We are committed to protecting the privacy of personal information and to handling the personal information in a responsible manner in accordance with the relevant privacy legislation in the countries of our operations (referred to as privacy legislation). This Privacy Policy explains how we collect, use and disclose your personal information, how you may access that information and how you may seek the correction of any information. It also explains how you may make a complaint about a breach of privacy legislation. From time to time we may make changes to our policy, processes and systems in relation to how we handle your personal information. We will update this Privacy Policy to reflect any changes. Those changes will be available on our Web site.

Collection

We collect information as furnished to us and/or collected that is necessary and relevant for providing our core services and products. This information may include your name, address, date of birth, gender. This information may be stored on our computer records system and/or in printed records (collectively, information). Wherever practicable we will only collect information from you personally. We collect information in various ways, such as over the phone or in writing, in person, or over the Internet. We will notify you or will endeavor to make you aware that information is or has being collected. We will endeavor to inform you of the purpose of collection and will provide you with access to our privacy policy that contains details about access, correction and complaints. We advise that if you notify us that you do not wish to provide the information to us we may not be able to provide you with the product or service you have asked for or give you the level of service you expect.

Use and Disclosure

We will treat your personal information as strictly private and confidential. We will only use or disclose it for purposes directly related to our core business, or in ways that you would reasonably expect that we may use it in the course of our business. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and the data is used only for the activities we have asked them to perform. We may also release your information when we believe such release is appropriate to comply with the law, or protect ours or third party rights, property, or safety. However, non-personally identifiable information including statistical data may be provided to other parties for marketing, advertising, research or other uses.

Data Security

We maintain adequate technical and organizational security measures to protect personal data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction